HiI bought a replacement battery for a Logitech Harmony remote on 4/27/19, the order was confirmed by email. The fulfiment is handled by Digital River. The battery was never delivered but the shipping date was extended almost every month. Last month I cancelled my order via their web form, nothing happened.Last week I received I received another mail to confirm my order status and I should click a mail in that mail. The mail stated, if I don't confirm within 5 days my order will be cancelled and a refund will be promptly issued.By today my order is still no cancelled and still no refund.
We apologize for the customer's experience with their order. We were able to process a cancellation on this order through our Fulfillment department so the order will not ship. A refund is being processed back to the customer's Paypal account. Please allow 5-7 days for the refund to reflect on their account.We would like to understand where the customer submitted their request for a cancellation.
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Unfortunately, we could not find that request on our end. We will be reaching out directly to the customer for additional details.We regret the customer's experience and thank them for bringing this to our attention.Regards,Digital River. Got an email from them to upgrade CC info 20 days before subscription for Kaspersky expired. Well apparently I did not act quickly enough and they went around the back way and were able to charge my Paypal account w/o my knowledge or consent. Its disturbing that these greedy companies are able to make charges without notifying the consumer. Lord knows how long it would take to actually get your money back.
And that's if you can get a hold of someone. I probably would have extended my service anyway, but that is not the point. BBB Business Profiles may not be reproduced for sales or promotional purposes.BBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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